Having trouble with your internet, asiTivi, phone, or managed IT service? Open a request below and our support team will pick it up.
Include your service address and as much detail as you can. Every request goes straight to our support queue.
Email works any time, day or night.
If your service is down, include "Outage" and your service address in your request. Our network operations team monitors the network 24/7.
Unplug the power to your router (and your ASI radio or fiber equipment, if you have one indoors) for 30 seconds, then plug it back in and give it a few minutes to come back up. If that doesn't fix it, send us a support request with your service address.
Make sure your internet connection is working on another device, then fully close and reopen the asiTivi app. If channels still won't play, tell us which device you're using and which channels are affected.
Check that your phone adapter has power and is connected to your router, then restart the adapter. If you still have no dial tone, send a support request and include a callback number that isn't the affected line.
